Shipping policy

Shipping Policy

Effective date: October 6, 2026

Thanks for shopping with Toasty Pup! We want your order to reach you and your pup safely. Here's how shipping works.

Order Processing

Orders are processed within [1-2] business days after payment is confirmed. Orders placed on weekends or holidays are processed the next business day. You'll get a confirmation email when you place your order, and a second email with tracking information once it ships.

Shipping Rate and Delivery Time

We offer one shipping option: free standard shipping on every order, with no minimum purchase.

Delivery takes 5-12 business days after your order ships. Delivery times are estimates and start from the ship date, not the order date. Delays caused by weather, holidays, or high carrier volume are outside our control.

Where We Ship

We currently ship to [specify: e.g., the United States / the U.S. and Canada]. [If you ship internationally: customs duties, taxes, and import fees are set by the destination country and are the customer's responsibility.]

Tracking Your Order

Once your order ships, we'll email you a tracking number. Tracking can take up to 24 hours to update. If you haven't received tracking within [3] business days of ordering, email us at help@toastypup.com.

Shipping Address Accuracy

Please double-check your address at checkout. We're not responsible for orders delayed or lost due to an incorrect or incomplete address. If you spot a mistake, email us right away. We can only update the address if your order hasn't shipped yet.

Lost, Delayed, or Damaged Packages

Delayed: If your tracking hasn't updated in [5] business days, or your order hasn't arrived after 12 business days, contact us and we'll look into it with the carrier.
Lost: If a package is confirmed lost, we'll send a replacement or issue a refund.
Damaged: If your order arrives damaged, email us within [7] days of delivery with your order number and photos of the damage. We'll replace the item or refund you.